CCNA Review, Certification Exam Now in Davao City

Information Technology professionals need not go to Cebu or Manila anymore to get their CCNA Certification thanks to the establishment of the Concentrix Institute right in Davao City.

“This is a pioneering institute here in Davao City and depending on its success, we will be offering it next in our Manila office,” Concentrix Davao Site Director Gerardo Dumael said during the launch of the Institute this morning. Concentrix Institute, a wholly-owned subsidiary of leading Fortune 500 company SYNNEX, is located at the Damosa IT Park in Davao City.

The Cisco Certified Network Associate (CCNA) Certification Training Course is being offered for a very affordable fee of only P26 thousand, way below the prevailing rates in Metro Manila. Dumael said the four-month CCNA Training is very friendly even to those who have to work during weekdays since the training is being held from 9am to 6pm every Saturdays and Sundays.

Graduates of the CCNA Training can get the Training with Certification Exam Package for only P40 thousand per person.

“We have been granted full certification by Pearson VUE as its Authorized Test Center for the CNNA and other IT-related certifications,” Concentrix Training Center head Takuya Nishiyama said.

Nishiyama said Concentrix aims to be recognized as a premier quality training provider for English Proficiency, Leadership and Management as well as for Technical Knowledge and Development.

“We use state-of-the-art facilities and cutting edge equipment for our on-site, off-site in-house training course, which are combined with classroom discussion,” he said. And since the Certification Exam is being offered right in Davao, Nishiyama said, students are able to save on travel and accommodation expenses.

Dumael said that after the CCNA Training, the graduates can expect to have the ability to “install, configure, operate and troubleshoot medium-size routed and switched networks.”

The CCNA Training Program of Concentrix has already produced 77 graduates, with a 100 passing rate for Batch 1 to Batch 6. The next Batch of CCNA Training will start on June 26, 2010.

Davao Call Centers Not Bothered With High Agent Turnover Rate

Call Centers worldwide particularly in economic centers like Metro Manila and Cebu City may be having problems with the fast turnover of call center agents but this is not a problem among Davao City call centers.

The normal turnover rate is placed at 30 to 40 percent but the Call Center Association of the Philippines reported a higher turnover rate of 60 to 80 percent. This was however debunked by Nannete Del Mundo of Cyber City and Arlene Ozoa of the 611 Call Center operated by the JIB Career Center. De Mundo said the survey may have been based on the experiences of call centers located in congested areas like Manila and Cebu.

The fast and high turnover of call center agents is blamed on stress, pressure, irregular work hours, boredom and health reasons.

Unlike Manila and Cebu based call centers which offer extraordinary incentives to encourage the employment of more call center agents and to limit the high and fast turnover rates, Davao City call centers offer only a salary rate of P8,000 to P14,000 without such incentives.