Showing posts with label customer relations. Show all posts
Showing posts with label customer relations. Show all posts

Tuesday, November 27, 2007

Jollibee's "Buy1,Take 1" Promo Takes Davao By Storm







Jollibee's "Buy1, Take1" promo has taken Davao City by storm, both literally and not.

Hundreds of Dabawenyos flocked to the various outlets of Jollibee for the food retail giant's one-day promo. The promo includes the following product sets: Burger and softdrinks (54), French Fries and softdrinks (@P55) and Spaghetti and softdrinks (@54).

People were lining up in every Jollibee outlet yesterday even if Typhoon Mina made its presence felt in the city through strong winds and rains even before lunchtime.

While this promo is advantageous for consumers who want more value for their money, Jollibee should make sure they really give the consumers their money's worth. The Jollibee Matina outlet (outside Centerpoint) was selling the promo sets yesterday but anyone who took the time to check out the drink would feel bad since the soda was not cold. Softdrinks are bad for the health already and Jollibee should not encourage children from taking in too much softdrinks. What is worse though is a softdrink that's not even cold enough to quench the thirst when that is its primary purpose.

If there is something worst than this, then it's the attitude of the Jollibee staff (a girl who is partially hidden in the photo) at the take out counter. Take this dialogue:

Customer: Ms. pwede pakipalitan ang drinks kasi hindi talaga malamig
Jollibee staff: ganyan talaga ang drinks namin---malamig na man yan ba
Customer: Ms. kahit tikman mo yang Coke mo di talaga malamig
Jollibee staff:Wala kaming ice eh.

While Jollibee should be commended for its promo, it should make sure that they give their customers what they righfully deserve. And that's a cold coke with whatever it is the customer has ordered!






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