LTO XI is 4th top performing region for 2010

The Land Transportation Office XI ranked fourth in the overall top performing regions for 2010, following Regions IV-Batangas, III-Pampanga and National Capital Region which took the first, second and third places respectively.

“Among the basis for its selection include the region’s revenue collections, infrastructure projects all over the region, road safety program and the Citizen’s Charter,” LTO XI oic regional director Atty. Jesus Zozobrado III said.

The selection also took into consideration the ISO report based on ISO 9001:2000 to 9001:2008 certification. Among the LTO XI District Offices that have been certified are the Metro Davao Licensing Center, Tagum City and Mati. The Compostela Valley and Samal Extension Offices are set for ISO Certification this year.

ISO 9000 is included in the family of quality management systems standards being maintained by the International Organization for Standardization or ISO. Among the requirements before the certification is granted include the keeping of adequate records, set of procedures applied to all the key business processes, monitoring of these processes to ensure their efficacy, checking of output for defects, regular review of the processes and continuous improvement.

LTO became ISO-2001 Certified after its revenues more than doubled thanks to the agency’s successful computerization project which reduced the renewal of driver licenses from months to only hours, and car registration from days to only hours.

“It takes a lot of effort to be ISO-Certified so we continuously provide ISO Awareness seminars for our people,” Zozobrado said. Among the seminars conducted by the LTO XI include the Quality Management Systems Briefing, Re-tooling seminar for cashiers, Deputy Document Controller Retooling Seminar and Re-tooling Seminar for Supply Officers.

Zozobrado said the launch of the Citizen’s Charter and Road Safety Advocacy of the region last December were also factors that helped LTO XI to be included in the Top 5 performing regions nationwide. The Citizen’s Charter, which came as a result of Republic Act 9485 or the Anti-Red Tape Act, aims to improve the efficiency in the delivery of government service to the public.

“We hope to be more efficient and effective in providing the necessary services to the people with the implementation of the Citizen’s Charter along with the ISO Certification,” he said.

Zozobrado said good governance for LTO relies on two things---the efficiency of the internal operations which is already part of the LTO’s ISO and the achievement of customer or client satisfaction which is now being addressed through the Citizen’s Charter.