LTO XI vows to implement Citizen’s Charter Program
The Citizen’s Charter and Road Safety Program was formally launched in Region XI yesterday, December 15, at the Grand Menseng Hotel, with LTO Assistant Secretary Arturo Lomibao in attendance.
“The Citizen’s Charter may as well be the center piece of LTO’s operations as it is based on our vision of establishing a well-developed transportation system that will play a vital role in improving the lives of the Filipino people,” Zozobrado said.
And since travel is an unavoidable part of daily life, it is LTO’s goal to provide the people with a more viable, efficient and secured travel, he said. But that is only part of LTO’s mandate, which requires us to be in close contact with the very people that aim to serve, he added.
To make the public benefit from government service particularly LTO’s services, he said, the agency is bent on making sure that the public is able to accomplish their tasks in a fast and efficient manner and the Citizen’s Charter plays a big role in accomplishing this.
The Citizen’s Charter is being implemented in support of the Anti-Red Tape Law otherwise known as Republic Act 9485. This requires the government agencies, to make known to the public the necessary steps, documents and payment needed to accomplish certain transaction involving their offices.
Zozobrado said the global efforts being exerted for Road Safety Advocacy is overwhelming but LTO XI can do its part by making sure that all transactions involving their office is properly managed and implemented without unnecessary delays.